Due to the nature of our products — including perishable groceries, LPG cylinders, and consumable water — all sales are final once delivered. Please review your order carefully before confirming. For damaged or defective items, please read Section 2 below.
All purchases made through EasyRanna are final. We do not accept returns, exchanges, or provide refunds under any circumstances once the product has been delivered and accepted by the customer. This policy is in place due to the nature of our products which include perishable goods, safety-regulated items, and consumables.
In rare cases where products are damaged or defective at the time of delivery, customers must:
Our team will review the evidence and may offer a replacement product at our sole discretion. Replacements are not guaranteed and are evaluated on a case-by-case basis.
The following products are strictly non-returnable under any circumstances:
If you wish to cancel an order, it must be done before the order is dispatched for delivery. Once an order is in transit, cancellation is not possible. For LPG cylinder orders, cancellation may not be available once the cylinder has been loaded for delivery due to logistics and safety handling requirements. Refunds for cancelled orders will be credited within 5–7 business days.
If you receive an incorrect item or your order is missing a product, please contact us within 2 hours of delivery with your order ID and photos. We will investigate and arrange delivery of the correct item or provide a credit to your account.
We stand behind the quality of our products. Fresh produce is inspected before dispatch. LPG cylinders are sourced only from authorized and certified distributors. Water products are sealed and quality-checked. If we fall short of these standards at delivery, please reach out immediately.
For any delivery-related concerns, damaged goods, or other issues, please contact us at:
Email: support@easyranna.in
Website: easyranna.in
Hours: 9 AM – 9 PM (All Days)